Frequently Asked Question

You can complete our means-testing application through our book an appointment button.  There is a $45 admin fee at the time of booking. We help the most disadvantaged people in the community so if you are receiving a pension, Centrelink benefits, are on a low income (below $60,000 per year) or are Aboriginal or Torres Strait Islander you will qualify for our services.

Conflicts of interest are quite common in community legal centres like ours. Where a conflict has been established, we will not be able to tell you the reason why, as this is protected by confidentiality and privacy legislation. A conflict will generally be established due to one of the following reasons:

• We have previously advised the other party in your matter about this matter, or a related matter, within the last 7 years
• We have advised the other party in an unrelated matter, in which you were involved; or
• A staff member or volunteer personally knows you, or the other party.

Unfortunately, at this stage, we do not have the resources to represent clients in court.

At this stage, we are only able to provide legal advice at your appointment.

Unfortunately, from time-to-time, some agencies will direct you to us and use wording that leads you to believe we will definitely be able to help. We are only ever able to offer you assistance once we have spoken or met with you. Please contact us if you unsure of the level of assistance we can provide. 

We offer appointments face-to-face, and over the phone on Monday evenings except for public holidays and between mid-December and mid-January.  You can book an appointment here.

Definitely not, we appreciate everyone’s circumstances are different, and we endeavour to help where we can. If you are unsure, please contact us.

As a volunteer-run organisation, we don’t always have the resources available to answer the phone. If you are unable to get through to us, please leave a message or send an enquiry, and we will provide a response within two business days.

Given the often sensitive topics discussed, children aged 2-17 are not generally permitted into legal advice appointments. Exceptions can be made by prior arrangement only. 

No.